Career

Position: Telecaller

Location: Coimbatore

Experience Required: Min 2+ years in selling loan products

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Job Responsibilities:

• Outbound Calling - Initiate calls to potential or existing customers to promote products, services, or gather feedback.

• Inbound Call Handling - Answer incoming calls, resolve queries, and provide accurate information about offerings.

• Lead Generation & Follow-up:
  Identify prospects, maintain a database of leads, and follow up consistently to convert interest into sales.

• Customer Relationship Management:
  Build rapport with customers, understand their needs, and ensure satisfaction through courteous communication.

• Record Keeping:
  Maintain detailed logs of calls, customer interactions, and outcomes.

• Target Achievement:
  Meet daily, weekly, or monthly call quotas and conversion targets set by the team or management.

• ​Feedback Collection:
  Gather customer feedback to improve service quality and report recurring issues to supervisors.​

Position: Field Support Executive

Location: Coimbatore

Experience Required: Freshers are often welcome

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Job Responsibilities:

• Document Collection & Delivery:
  Visit customers to collect necessary documents and deliver receipts, contracts, or promotional materials.

• Field Follow-ups:
  Follow up with leads or customers who were contacted by telecallers and require in-person assistance.

• Customer Assistance:
  Provide basic product or service information during visits, clarify doubts, and guide customers on next steps.

• Coordination with Telecallers:
  Act as a bridge between telecallers and field operations, ensuring timely execution of tasks assigned during calls.

• Reporting & Updates:
  Maintain logs of daily visits, customer interactions, and task completion status, and report back to the telecalling team or supervisor.

• Time Management:
  Plan routes efficiently to cover multiple customer visits in a day and meet deadlines.​​